Questions we’re often asked.

The front desk books appointments by phone on (02) 9715 6567, 8am to 5pm Monday to Thursday, 8am to 4pm on Friday and 8am to 1pm on Saturday. We don’t book online, but you can leave your number in the callback form and the front desk will call you to arrange a time.

Request a callback

We ask about your dental history and any concerns, examine your teeth and gums, and talk through your options. Your dentist may suggest X-rays or scans, which we take here. A check-up and clean usually takes 45 to 60 minutes, and a first visit can take a little longer.

Check-ups and cleans

Your health fund card, so we can claim through HICAPS when you pay, and a list of any medicines you take. Bring your NSW Health dental voucher if you have one. If your child will use the Child Dental Benefits Schedule (CDBS), say so when you book.

Costs and health funds

No. You don’t need a referral to see a dentist (Dental Board of Australia). If you need treatment we don’t provide, your dentist explains why and refers you.

General dentistry

No. Plenty of people come back after a long break. We look, tell you what we see, and talk through what needs doing now and what can wait.

Check-ups and cleans

We explain each step, pause whenever you ask, and tell you your options and their costs before you decide. Tell the front desk you’re nervous when you book. Sedation is also available.

Sedation

Yes, on Saturdays from 8am to 1pm. During the week we’re open 8am to 5pm Monday to Thursday and 8am to 4pm on Friday, and we’re closed on Sundays. Public holiday hours can differ, so check with the front desk.

Contact

You can use your health fund card here: we claim through HICAPS when you pay, so you only pay the gap. What you get back depends on your fund and your level of cover. Ask the front desk whether we’re in your fund’s network.

Costs and health funds

For children under 12, yes for a clean, on extras cover that includes dental; ask the front desk which funds. For adults, it depends on your fund and level of cover: give the front desk your fund’s name and they’ll tell you what you’d pay for a check-up.

Costs and health funds

Not for most adults. Children aged 0 to 17 can get up to $1,158 over two calendar years through the Child Dental Benefits Schedule (CDBS) if their family gets certain government payments, and we accept it. Adults with a Health Care Card, Pensioner Concession Card or Commonwealth Seniors Health Card can use NSW public dental services.

Costs and health funds

It depends on whether it’s your first visit here, whether you need X-rays and how much cleaning your teeth need. The front desk will tell you the fee before you book. Anything else your dentist finds is quoted before it starts.

Check-ups and cleans

Ask the front desk about ways to pay, including whether your treatment can be done in stages. Staging spreads the cost, and spreads it across more than one year of fund limits if you have extras cover. We take credit card, EFTPOS and direct transfer.

Costs and health funds

When their first tooth comes through or by their first birthday, whichever comes first, as the Australian Dental Association recommends. Before then, you can bring them to your own check-up, so the place feels familiar.

Children’s dentistry

Through the Child Dental Benefits Schedule (CDBS), Medicare pays up to $1,158 per child over two calendar years (for periods starting in 2026) for treatment including check-ups, X-rays, cleans, fissure sealants, fillings, root canal treatment and extractions. Children aged 0 to 17 may be eligible if their family receives Family Tax Benefit Part A or another relevant government payment: check your child’s eligibility and balance in your Medicare account through myGov. We accept the CDBS, and the front desk can tell you how CDBS visits are billed.

Children’s dentistry

Tell the front desk when you book. We go at their pace, show them everything before we use it and stop when they need a break, and you can stay beside them the whole time. If today isn’t the day, we try again another time.

Children’s dentistry

Severe pain, swelling, a knocked-out or broken tooth, bleeding that won’t stop, or a broken denture you can’t go without. If you’re not sure, call and describe what’s happening.

Emergency

Same-day appointments are often available. Call (02) 9715 6567 as early in the day as you can, and the front desk will tell you when a dentist can see you and what to do until then.

Emergency

Ask a pharmacist which pain relief is right for you. Don’t follow medicine rules from the internet, such as the 3-3-3 rule, and book in so a dentist can find the cause.

Emergency

Go to a hospital emergency department, or call triple zero (000), for swelling that makes it hard to breathe or speak, swelling around your eye or neck, bleeding that won’t stop with firm pressure, or an injury to the jaw or head. For toothache, a broken tooth or a broken denture, call us, and call the same day if you have a fever or trouble swallowing. For advice at any hour, call healthdirect on 1800 022 222.

Emergency

Hold an adult tooth by the white part, not the root, and rinse it briefly in milk or cold water if it’s dirty. Push it gently back into the socket and bite on a clean cloth, or keep it in milk, and call us straight away on (02) 9715 6567. Never put a baby tooth back in: press a clean cloth on the gum and call us.

Emergency

Most people need one every six to twelve months. Your dentist will suggest what suits you, which may be more often if you’re prone to decay or gum disease.

Check-ups and cleans

Not every visit. We take X-rays here when your dentist needs to see between your teeth or below the gums, tell you first, and show you what they show. Dental X-rays use a very low dose of radiation (Australian Radiation Protection and Nuclear Safety Agency).

Check-ups and cleans

Not if they’re healthy and cause no trouble: your dentist keeps an eye on them at your check-ups. If some do cause trouble, they don’t all have to come out, and we talk through which ones and why at a consultation.

Wisdom teeth and extractions

A single implant is priced in three parts: the implant, the abutment that joins it to the tooth, and the crown. A bone graft, a tooth removal or a temporary tooth add to that. Fees depend on the treatment you need, so we give you an accurate quote at your consultation, before anything starts. Your written quote lists every item. If your extras cover includes major dental, your fund may pay part, and you can claim on the spot with HICAPS.

Dental implants

The implant goes in under local anaesthetic, so you feel pressure rather than sharp pain. Most people are sore and a little swollen for a few days afterwards, and your dentist tells you which pain relief to take. Call us if the pain gets worse instead of better.

Dental implants

It depends on how much your teeth need to move and how long that takes. You get a written quote for the whole treatment, retainers included, before anything starts. Extras cover with orthodontics may pay part, usually up to a lifetime limit.

Braces and clear aligners

No. Adults can have braces or clear aligners if their teeth and gums are healthy.

Braces and clear aligners

Yes. General dentists can provide orthodontic treatment within their training, and ours do. If your teeth need more complex treatment than we provide, we tell you and refer you.

Braces and clear aligners

It depends on whether you whiten in the chair or at home, and on any treatment your teeth need first. Fees depend on the treatment you need, so we give you an accurate quote at your consultation, before anything starts. Most health funds pay little or nothing towards whitening.

Teeth whitening

It depends on the type of denture and, if teeth need to come out first, how many. Fees depend on the treatment you need, so we give you an accurate quote at your consultation, before anything starts. Any extractions and the denture are quoted together. Extras cover often pays towards dentures, and you can claim on the spot with HICAPS.

Dentures and repairs

Minor repairs can often be done within a day, because our lab is in the building. More complex repairs take longer, so call (02) 9715 6567 first and Anthony, our dental prosthetist, will tell you how long yours will take.

Dentures and repairs

They’re made before your teeth come out and fitted the day they’re removed, so you aren’t without teeth while your gums heal. They need relines as the gums settle, and often a new denture later. One of our dentists takes the teeth out, and Anthony, our dental prosthetist, makes the denture.

Dentures and repairs